Impossible to get detailed invoices
We have been trying to get detailed invoices from Vodacom for a year now, to no avail. Is there any way we can nullify the contract due to lack of service ?
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
15 Jan 2019, 12:00 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Jan 2019, 12:00
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
07 Feb 2019, 13:13Yet again Vodacom proves that it is unable to deliver basic customer service.
After calling diligently regarding my complaint, they assured me I would receive itemized billing this month.
And obviously I did not receive it.
The problem is that we are hold captive by these companies that supply essential services. If you don't pay due to lack of service, they cut you off.
I think consumer law should make it ******** for these suppliers to cut services on arrear accounts if there are legitimate issues the service provider does not attend to. Payments can be withheld until service is provided. Customer service will definitely be a priority then.
I think I will contact someone like OUTA and the consumer protection agency to start a discussion.
's update07 Feb 2019, 13:13
Reviewer Update
Yet again Vodacom proves that it is unable to deliver basic customer service.
After calling diligently regarding my complaint, they assured me I would receive itemized billing this month.
And obviously I did not receive it.
The problem is that we are hold captive by these companies that supply essential services. If you don't pay due to lack of service, they cut you off.
I think consumer law should make it ******** for these suppliers to cut services on arrear accounts if there are legitimate issues the service provider does not attend to. Payments can be withheld until service is provided. Customer service will definitely be a priority then.
I think I will contact someone like OUTA and the consumer protection agency to start a discussion.
's updateReviewer Update
07 Feb 2019, 13:15I also think all Vodacom service providers should start sending them invoices without any details and then charge them 1% for "itemized billing"
's update07 Feb 2019, 13:15
Reviewer Update
I also think all Vodacom service providers should start sending them invoices without any details and then charge them 1% for "itemized billing"