impossible to get any service/assistance

I was called by someone claiming to be from Vodacom a few months ago and offered a free wifi ****le. I indicated that I did not want it and the person on the line insisted that it was free and I should take it. I eventually accepted it to get the person off the line. A ****le was delivered but because I didn't want it I didn't activate it or use it. When I was going through my bill I noticed a charge for a new cell number that I didn't recognise. I immediately went into a customer care center to try and query this new line that I was being billed for. The customer care people at the Waterfront indicated that they couldn't assist me and that I needed to call Vodacom directly. Which I did. The first time I called your customer care line was on 29/08/2017 and I was told that someone would contact me to resolve the issue - that it would be escalated and I would be contacted by someone to help me resolve the issue. Nothing was done. I have subsequently called more than three times to try and resolve the issue.

Each time I am told that the unused ****le will be collected by a courier company and once this happens the process to organise a refund on the charges will be started. I have been told this three times and each time nothing happens.

Last week I called again and was told the same story. I called today 06/11 and was put through to a company called MODO - they claim that they listened to the original call and I was told about the charge and that they can't cancel the new line attached to this ****le. However for the last three months each time I call vodacom someone has assured me that the ****le will be collected and that I can receive a refund and this service which I DID not request or want will be cancelled. I was told that they only way that I can listen to the call is to go to a customer care center and request that it be sent to me there. I have been trying since 23/08 to resolve this matter. Each time I call I am put on hold and basically **** to by the consultants because they keep tell me that certain actions will be taken and nothing happens.

I have been trying for months to speak to someone who can assist me and I am getting the worst service ever.

I was literally in tears of frustration this afternoon in a vodacom shop trying to get someone to assist me because each time i call the call centers no one can assist me.

At this point I face having to pay for a line that I did not request and did not want that was "sold" to me under false pretences for 18 months at a cost to me of over R5000 because I am being **** to and my repeated calls to the call center amount to nothing. It feels like vodacom and MONDO's strategy is to sell products under false pretences and then basically ignore customer complaints, lie and frustrate customers in the hope that we just shut up and pay because it is easier than trying to get any service.

I have been a vodacom customer for 14 years. I have paid my bills in full and on time every month for this entire time. And this is how I am treated. It is totally unacceptable. I will not be extending my contract with vodacom when it is due for renewal and I will be pursuing this matter to with ICASA if necessary as I believe this is a strategy to force people to pay for services that they were sold under false pretences by wearing them down and making it impossible to get any customer service.