Impossible to get a response

We have been trying to sort out the reception we get from Vodacom for 6 months now. We live about 3 kms from Sandton City so it's not like we're in the middle of nowhere. They eventually sent someone who agreed our reception was useless and unusable but that Vodacom will not be fixing the issue anytime soon. They then said we can cancel our contracts which cost us around R 2500 to R 3000 a month. We have this in writing from them, see below:<br> <br> Dear Mr ....<br> <br> An incident was logged with our cancellations department, asking to contact you to make arrangements for early termination without penalty. We have requested that ***, ***, *** and *** be converted to Prepaid. <br> <br> The Vodacom Ref# EC-0PZA-2IHXA3.<br> <br> That was the 10th of November 2014. We have sent dozens of email, tried to phone etc. The reference number we were given means nothing to anyone. <br> <br> I left a complaint here over a month ago (http://hellopeter.com/vodacom/complaints/cancellation-****-***)....still nothing, not even a phone call. <br> <br> I cannot describe just how disillusioned I am with Vodacom and how strongly I would discourage anyone from doing business with them. <br>