Impossible to get a rejection review.

I have an existing contract with Vodacom which I have had since the start of cellular her in SA. All I wanted to do, was get a simple R299.00 data SIM so that I can use this when I am out and about. It has taken almost 2 months, after getting a response that I "did not qualify" and cannot seem to get anyone to tell me why this is the case. I have never defaulted on any payment, I have NO debt and a AAA credit rating. After speaking/chatting to a good number of Vodacom people, I ended up connecting with CoActive.co.za, who - apparently - are the people that do the "rejection review" with a reference number ***4, for my case. I have sent the required bank statements and copy of my ID to them, however I still have no reason or feedback as to what and why I have been "declined". Where I live the MTN network is absolutely terrible, and has been off for the last 4 days now, so I cannot even go to the opposition as that is just not an option. So far there have been 16 emails since 22 Feb and still am nowhere. I would dearly like to communicate with a real person that is in charge of these "reviews", so that I can get this sorted out as I am clearly not a risk to them. Given that this is a simple data deal, no actual product involved, it is still a mystery as to why I need to jump through so many hoops.