LF
Lizel F
1 reviews | Active since Oct 2020
30 Oct 2020, 14:51
Impossible to end Vodacom contract
It is IMPOSSIBLE to end my contract with Vodacom. The contract officially ended on 14 October, but they don't release me from it so that I can port my number. I have called 6 times now - 1 Sep, 14 Sep, 1 Oct, 14 Oct, 16 Oct and again today - requesting the same thing: When the contract ends I do not want to renew the contract, I want to move to prepaid so that I can port the number. They STILL have no record of this when I called today. Why is this so difficult??
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Vodacom's replyOfficial
31 Oct 2020, 12:51 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply31 Oct 2020, 12:51
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team