IMPOSSIBLE TO END A VODACOM CONTRACT

<p>I did a contract buyout with cell c over a month ago,and have been trying in vain to get hold of a consultant that can actually assist me with a buyout quote so I can pay it up! I was on the phone,nearly the whole of last week- holding for 35minutes at a time last week and with every consultant I was put through to,I was told that they were working on the old system and my information is on the new system,and they couldn't help me-only for them to put me through to numerous other consultants that were also working on the 'old system' I've sent the cancellations department 2 emails already and I have not heard a word back from anyone at vodacom. References;EC-04ZM-26IPKJ , 003S~SCR4. And last Tuesday I had a gentleman take my number and email address and promise me that I would have the cancellation quote mailed to me by that evening,I am STILL waiting for it! This is absolutely unacceptable and I am horrified with the lack of service I have received as an account holder that has never defaulted on one payment from vodacoms staff! I have since stopped my debit order and Vodacom will not get a single cent out of me until which time I hear back from someone that can actually assist me in terminating this contract!</p>