IMPOSSIBLE TO DO UPGRADE ONLINE

I have been a client of Vodacom for several years already, and at this stage wish not to be part of Vodacom any longer and will most likely request for cancelation of this contract next year when this expire.

I have performed my first upgrade on this account of mine more or less in the middle of Oct 2021, and unfortunately ended up in hospital and were still in hospital when RAM attempted to deliver the package. I have tried to arrange with Vodacom to deliver at a different address and were told that the matter will be referred to management and that I will be contacted, I’m still waiting to be contacted.

The order was cancelled in the meantime, and I upgraded for a second time after I were discharged from hospital, again, I hear nothing, and with follow up told that my upgrade order were cancelled.

I upgraded for a third time, whereafter a lady called me and told me that the original deal for which I app**** is no longer available, and she will call me back……again, I’m still waiting for this call.

Since mid-October have I been trying to upgrade and extend my contract with another 24 months, however, it does not seems as if Vodacom care about their customers any longer and you client service suck.

Can I please have some feedback on the above