Impossible to do a sim swop!!!
<p>Vodacom's systems are beyond pathetic. If I could rate Vodacom lower than 1 star I would as well as cancel my contracts with them. My sim card was lost last week Tuesday. I have since been trying to do a sim swop. You would think this would be an easy exercise. Because I cancelled another contract I have on Vodacom for data for my iPad with Vodacom Online I am told I cannot get a new sim card. This is a completely different number and contract. I was assured yesterday (the 3rd visit to a Vodacom shop and after the 2nd call to Vodacom Online) that the order would be completed by the end of yesterday and today I would be able to FINALLY get a new sim card. Needless to say I am told again today that there is still a pending order on my contract (even though it doesn't show on their completely USELESS system) and I cannot get a new sim. They have logged it with their IT department - but cannot give me a timeline on when I will be able to get a new sim or even a reference number so I can call to follow up. Vodacom I am beyond frustrated with you. I have been with you for 16 years and if I had not just upgraded a few months ago I would cancel all my contracts with you. You are overpriced and useless. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom I still have not heard back from you on this!! I have been in to the Vodacome store in Clearwater another 3 times and have been calling Vodacom customer care every day. It is now 2 weeks and I still have no solution. I have escalated this with your technical team 3 times. Only once has someone given me a reference number: INC ********** 52448. And still no feedback. I have spoken to team leader Katlego from the Post Paid department and he called back saying it was solved when it was not and no one has got back to me since. I don't know what more to do. Please can someone contact me on either ********** or email me on **********
Vodacom I still have not heard back from you on this!! I have been in to the Vodacome store in Clearwater another 3 times and have been calling Vodacom customer care every day. It is now 2 weeks and I still have no solution. I have escalated this with your technical team 3 times. Only once has someone given me a reference number: INC ********** 52448. And still no feedback. I have spoken to team leader Katlego from the Post Paid department and he called back saying it was solved when it was not and no one has got back to me since. I don't know what more to do. Please can someone contact me on either ********** or email me on **********