AH
Ane H
1 reviews | Active since Jul 2010
07 Mar 2025, 09:48
Impossible to deal with Vodacom
I had a Vodacom wifi account. I paid my account and did not have wifi most of the time. Some months I had no wifi. I contacted Vodacom, went to the nearest branch and they do not know about a form to be completed to check when I could not use the wifi account. Vodacom has to pay me back for the time I could not use the wifi.
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Replies (3)
Vodacom's replyOfficial
07 Mar 2025, 10:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply07 Mar 2025, 10:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
AH
Ane H's updateReviewer Update
07 Mar 2025, 13:22Vodacom service is bad. Absolute incompetence. I sent an email, called and went to the Hartbee****rt Village Mall branch three times complaining. The last time the consultant went into the system and called accounts and legal department at head office. No one knows what to do. I never received a report number or reference. Vodaco says because there is no reference number on the system they will not give my money back. I said I will keep on reporting it and they will have to pay my lawyer's fees of R2500 as well.
AH
Ane H's update07 Mar 2025, 13:22
Reviewer Update
Vodacom service is bad. Absolute incompetence. I sent an email, called and went to the Hartbee****rt Village Mall branch three times complaining. The last time the consultant went into the system and called accounts and legal department at head office. No one knows what to do. I never received a report number or reference. Vodaco says because there is no reference number on the system they will not give my money back. I said I will keep on reporting it and they will have to pay my lawyer's fees of R2500 as well.
AH
Ane H's updateReviewer Update
08 Mar 2025, 10:56The message from Vodacom. I have been battling with this issue for more than three years. They give advice. Never investigate.
I received this message and I do not know what "closed" now means:
Dear Vodacom Customer. Your service ticket with reference number EC-218J-1KIUTR has been closed. Thank you Vodacom.
I received this message and I do not know what "closed" now means:
Dear Vodacom Customer. Your service ticket with reference number EC-218J-1KIUTR has been closed. Thank you Vodacom.
AH
Ane H's update08 Mar 2025, 10:56
Reviewer Update
The message from Vodacom. I have been battling with this issue for more than three years. They give advice. Never investigate.
I received this message and I do not know what "closed" now means:
Dear Vodacom Customer. Your service ticket with reference number EC-218J-1KIUTR has been closed. Thank you Vodacom.
I received this message and I do not know what "closed" now means:
Dear Vodacom Customer. Your service ticket with reference number EC-218J-1KIUTR has been closed. Thank you Vodacom.