BW
Bianka W

1 reviews | Active since Jun 2010

05 Aug 2022, 18:40

Impossible to contact.

I moved overseas a year ago and have been trying to cancel my month-to-month contract since. It is impossible to cancel my contract through any channel BUT phone. I have send COUNTLESS emails. Tried COUNTLESS times to call with a wait time that will cost more than it is worth to keep the contract for a year. How hard can it be to respond to my emails? Obviously impossible. They had the cheek to send me a collection email today. Which I will ignore as they have ignored my cancellation emails. I would rather put the money towards a lawyer than Vodacom get another cent for a contract that's not being used. SHAME ON YOU.

0
Replies (1)
Vodacom
Vodacom's reply07 Aug 2022, 11:57
Official
 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team