LD
Libby D
1 reviews | Active since Jun 2014
29 Oct 2015, 16:41
impossible to change stop order details
After making 6 calls to the following Vodacom call centre numbers 082111 (x2), ***, ***, ***, I am still at a loss as to who to speak to to change stop order details.<br> <br> The Vodacom website states that the correct number to call is 082111 but it is impossible to access a call center operator via this number.<br> <br> Vodacom clearly has no interest in interacting with its customers. <br> <br> I am trying to avoid an outcome where due to Vodacoms poor customer communication channels, our cell phone subscription is cancelled as a result of non payment.<br> <br> Vodacom please make it possible to speak to your clients!!!!
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Replies (1)Vodacom's replyOfficial
29 Oct 2015, 21:42Hello no kulula,
Thank you for raising your complaint with our team.
A consultant will be in touch with you soonest.
Regards,
Consumer Website Team
Thank you for raising your complaint with our team.
A consultant will be in touch with you soonest.
Regards,
Consumer Website Team
Vodacom's reply29 Oct 2015, 21:42
Official
Hello no kulula,
Thank you for raising your complaint with our team.
A consultant will be in touch with you soonest.
Regards,
Consumer Website Team
Thank you for raising your complaint with our team.
A consultant will be in touch with you soonest.
Regards,
Consumer Website Team
