Impossible to cancell my vodacom contract, instead they gave me a new contract without my consent

I never realised how hard it was to cancell a contract , it has actually been impossible. I have been trying to cancel my contract for the past 6 months at some point I was told there is something wrong with the system and ultimately spoke to someone who even gave me a cancellation reference and I only fnd out now they actually signed me u for another 24 months contact instead of cancelling my contract. You can use my number to retrieve the calls I have made I have the refernce for my cancellation - Reference number 1- ********** 1808 you can retrieve the call.. latest reference call where I discovered that instead of cancelling I got a 24 months contract without a devide Ref 1- ********** **********

I know you have customer retention targets but I had no idea how ruthless your agents were in trying to retain customers , I was on ared advantage package and needed a break before deciding on what contract to take . I refuse to be legally bound to a contract I didnt even sign or discuss the full terms of you can even hear in the call that I was misled , I will not wait for 24 months and want this "new"contract cancelled asap.. If I dont get a response I will be taking you to the ombudsman .