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1 reviews | Active since Mar 2009

09 May 2024, 11:19

Impossible to cancell contract

I have been trying to cancel an existing contract which will expire on the 8th of June 2024 on the 8th of May unsucessfully. First I went into a Vodacom branch to cancel this contract ,but were told by the sales assistant that they cannot cancel contracts anymore. I phoned *** on two occasions to cancel this contract. The first consutant tried to sell me additional services and I stated clearly that I wanted the contract CANCELLED. The second time I phoned to check if the contract have indeed been cancelled only to be told that it has not. Again I went through the cancellation process ,but still I have not received any email to confirm cancellation. This is unacceptable if I wanted to upgrade I am sure that Vodacom would process the request instantly ,but when it comes to cancelling a contract it seems impossible. Please CANCELL this contract asap.

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Replies (2)
Vodacom
Vodacom's reply09 May 2024, 13:53
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply09 May 2024, 14:51
Official
 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion on 2024/05/09 at 4:38:02, we've converted cell phone number *** to prepaid effective 30 June 2024.

Do note, once the number has been converted to prepaid, do recharge within 48 hours of conversion.


Our Inactivity Rule:

Please note that all prepaid sim cards on the Vodacom network is governed by an inactivity rule. This means that when a prepaid sim card has been inactive for a period of 120 consecutive days, that number will be deleted.  Activity is defined as:  - Making or receiving calls, SMS, GPRS, etc.  - This includes calls to voicemail and the recharge service - And excludes calls to 111, 114, 1082, 155, 112 (emergency service)  Regards Vodacom Consumer Website Team

Best regards,