Impossible to cancel your Vodacom subscription.
It's impossible to cancel your Vodacom subscription. While being transferred across a number of people, I was told I'm on an old system and they will cancel it and I don't need to worry. However, a month later and they are still taking money off my account.
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Replies (3)
Vodacom's replyOfficial
06 Apr 2020, 08:26Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Apr 2020, 08:26
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
15 Apr 2020, 05:15Hi there,
I'm no longer in the country. It cost quite a bit of money to be transferred backwards and fowards when I called to cancel.
I called already, I shouldn't have to call again. Cancel my subscription and stop taking the money.
Thank you
I'm no longer in the country. It cost quite a bit of money to be transferred backwards and fowards when I called to cancel.
I called already, I shouldn't have to call again. Cancel my subscription and stop taking the money.
Thank you
's update15 Apr 2020, 05:15
Reviewer Update
Hi there,
I'm no longer in the country. It cost quite a bit of money to be transferred backwards and fowards when I called to cancel.
I called already, I shouldn't have to call again. Cancel my subscription and stop taking the money.
Thank you
I'm no longer in the country. It cost quite a bit of money to be transferred backwards and fowards when I called to cancel.
I called already, I shouldn't have to call again. Cancel my subscription and stop taking the money.
Thank you
's updateReviewer Update
01 May 2020, 07:29Hi Vodacom,
I've called you, I've tried Hellopeter and you have now effectively ****** my money the end of April. As I advised when I contacted customer care, I'm no longer in the country so you can't reach me on that number. Please just stop the service as I keep asking. There is no reason to talk about it, I waited on line for every, got transferred multiple times. I've done the talking, now do the request!!
I've called you, I've tried Hellopeter and you have now effectively ****** my money the end of April. As I advised when I contacted customer care, I'm no longer in the country so you can't reach me on that number. Please just stop the service as I keep asking. There is no reason to talk about it, I waited on line for every, got transferred multiple times. I've done the talking, now do the request!!
's update01 May 2020, 07:29
Reviewer Update
Hi Vodacom,
I've called you, I've tried Hellopeter and you have now effectively ****** my money the end of April. As I advised when I contacted customer care, I'm no longer in the country so you can't reach me on that number. Please just stop the service as I keep asking. There is no reason to talk about it, I waited on line for every, got transferred multiple times. I've done the talking, now do the request!!
I've called you, I've tried Hellopeter and you have now effectively ****** my money the end of April. As I advised when I contacted customer care, I'm no longer in the country so you can't reach me on that number. Please just stop the service as I keep asking. There is no reason to talk about it, I waited on line for every, got transferred multiple times. I've done the talking, now do the request!!