MB
Maretha B

1 reviews | Active since Oct 2012

21 Jul 2018, 13:33

Impossible to cancel with Vodacom

I immigrated to the UK earlier this year. Paid my early cancellation penalty fee with Vodacom in December 2017 after which my contract was still not cancelled. I cancelled again in February 2018. They ensured me my account was cancelled but I still got billed R800 in July. I am feeling so hopeless. Will I forever get billed by Vodacom for services not used and a contract that was paid up and cancelled more than once? Vodacom. I beg you. Please stop billing me!!!!!!!!!!!!!!!!! What else must I do to get you to cancel me and leave me alone?

0
Replies (3)
Vodacom
Vodacom's reply21 Jul 2018, 19:49
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

MB
Maretha B's update22 Jul 2018, 05:43
Reviewer Update
You cannot contact me on my cellphone number as I immigrated and therefore do not use that nr anymore? How are you planning to contact me?
Vodacom
Vodacom's reply23 Jul 2018, 07:55
Official

Hi Maretha

Kindly note that we will be emailing you as we need to clarify the detail provided.

Kind Regards

CJ