MB
Maretha B

1 reviews | Active since Oct 2012

06 May 2018, 17:08

Impossible to cancel with Vodacom

I immigrate to the UK and cancelled my contract with Vodacom in December 2017. After paying the early cancellation pentalty fee, Vodacom still charged me. I called to confirm cancellation again in March 2018, but still got billed in May 2018. I am now in the UK. There is no way to email Vodacom and I cannot call from here to sort this out. What does one have to do to cancel a contract with Vodacom. Really. I've cancelled twice. Can you please cancel my cotract and stop billing me!!! Please call me on the UK nr provided. I won't answer my SA nr as I am not in SA anymore. +44 instead of 0.

0
Replies (3)
Vodacom
Vodacom's reply06 May 2018, 17:40
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply07 May 2018, 14:16
Official

Dear Maretha

Kindly note that the above query has been attended to and feedback has been emailed.

Kind Regards

Craig Julius
Vodacom Consumer Website Team

MB
Maretha B's update21 Jul 2018, 13:35
Reviewer Update
It is now July and I'm still getting billed!!