Impossible to cancel vodacom line

Title: Impossible to Cancel Vodacom Line – Paying for 3 Years Without Use

I am extremely frustrated with Vodacom’s inability to process a simple cancellation request.

For the past three years, I have been trying to cancel a cellphone line that I no longer use. Despite repeated attempts, the line remains active, and I continue to be billed approximately R300 per month — amounting to R3,600 per year for a service I do not use.

Each time I call the cancellation number (***), I am told via an automated recording that I will receive an SMS confirming that the line has been cancelled. This SMS has never been received, and the line remains active.

This process feels deliberately ineffective and deeply unfair. I have made multiple attempts in good faith to resolve this, yet I am still being charged for a dormant line.

On rare occasions, I have used the data out of necessity, but this does not justify the continued billing for a line I have clearly and repeatedly tried to cancel.

I am requesting:

Immediate cancellation of this line Confirmation in writing that the cancellation has been processed Consideration of reimbur*****t for the period during which I attempted to cancel but was unsuccessful

This situation reflects very poorly on Vodacom’s customer service and accountability. I expect urgent resolution.