Impossible to cancel my Vodacom Contract

<p>On the 14 July 2016 , I cancelled my Vodacom contract (which was way past its 24 months contract period) at Vodacom Tygervalley Centre. All the paperwork was done, completed, signed etc. I was assured that this now was done. On the 1 September 2016, I took out a new contract at Telkom Mobile. When I tried to port the number, it failed. After days of struggeling to port the number, I found out that the number is still ACTIVE on Vodacom side. Its is now the 21 September and the number is still not cancelled after thousands of calls, emails and numerous visists to Vodacom Tygervalley Centre. Pathetic! I will now approach the Ombudsman. </p>