1 reviews | Active since Jul 2015
Impossible to cancel my contract
<p>I have been trying to cancel my contract now for a week. Vodacom is, quite simply, unreachable. I have tried :</p> <p>-Phoning the cancelation line - you get put on hold for hours .... and I never get to through the operator. I have phoning from aboard now, so I'm racking up a huge phone bill</p> <p>-There is not email option because Vodacom has decided that it is better to have a chat facility.</p> <p>-The chat facility is buggy and keeps crashing, Most of the time I get the message there are no operators available. When I do get to speak to one it crashes after a couple of minutes</p> <p> </p> <p>I am beginning to suspect Vodacoms plan is to make it impossible to cancel your contract and keep billing you forever</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
