JD
Jacques D

1 reviews | Active since Jul 2015

15 Sept 2016, 11:26

Impossible to cancel my contract

<p>I have been trying to cancel my contract now for a week. Vodacom is, quite simply, unreachable. I have tried :</p> <p>-Phoning the cancelation line - you get put on hold for hours .... and I never get to through the operator. I have phoning from aboard now, so I'm racking up a huge phone bill</p> <p>-There is not email option because Vodacom has decided that it is better to have a chat facility.</p> <p>-The chat facility is buggy and keeps crashing, Most of the time I get the message there are no operators available. When I do get to speak to one it crashes after a couple of minutes</p> <p> </p> <p>I am beginning to suspect Vodacoms plan is to make it impossible to cancel your contract and keep billing you forever</p>

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Replies (1)
Vodacom
Vodacom's reply15 Sept 2016, 11:43
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team