JI
John I
1 reviews | Active since Sept 2019
10 Sept 2019, 17:24
Impossible to cancel misleading contract
Was provided incorrect information by Vodacom Direct Telly sales person, promised my number of over 20 years would not change. This was all a deliberate lie when activating the new handset. Cancelled the contract and it took 6 weeks to collect the device. 4 months later they are still deducting contract fees that were cancelled. Problem is that you can’t deal directly with Vodacom Direct to remedy the problem.
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Replies (2)
Vodacom's replyOfficial
11 Sept 2019, 07:00Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Sept 2019, 07:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
18 Sept 2019, 14:47Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply18 Sept 2019, 14:47
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team