CR
Carlene R

1 reviews | Active since Aug 2015

16 May 2018, 13:47

Impossible to cancel lapsed contract and when done telephonically, threats of legal handover received months later

Difficulty in cancelling lapsed contract and when eventually cancelled telephonically, notifications received of legal handover months later. Account: S ********** -4. Telephone recordings will attest to this.

0
Replies (3)
Vodacom
Vodacom's reply16 May 2018, 14:48
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply18 May 2018, 09:47
Official

Dear Carlene

As previously discussed, you number has been successfully cancelled.

Have a pleasant day further!

Regards,

RJ

CR
Carlene R's update18 May 2018, 10:08
Reviewer Update
Dear RJ, THANK YOU for clearing this matter up! Your service was exceptional! Sincerely appreciated!