JH
Jan H
1 reviews | Active since Jul 2010
14 Jan 2021, 19:47
IMPOSSIBLE TO CANCEL EXPIRED CONTRACT
Quick to sell contracts but impossible to cancel once expired. Even trips to Vodacom shop and Vodaworld was waist of time as they can not cancel service. You have to phone 082 135. Good luck if you get an answer on this number and if you do get answer they request you to phone back in an hour because they are experiencing high call volumes???? When you eventually get hold of someone, they log the cancellation and then nothing happens.
Think twice before you contract with Vodacom
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
15 Jan 2021, 07:24Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply15 Jan 2021, 07:24
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
