WG
Warren G
1 reviews | Active since Feb 2018
09 Jun 2019, 19:24
Impossible to cancel data contract.
I called Vodacom in May 2018 to cancel my data contract. They did not do so and have continued to debit my account each month. I have tried since December 2018 to try and contact them and have this situation rectified to no avail. I do not know how they think they can get away with basically *****ing from their customers. THIS IS TOTALLY UNACCEPTABLE!!!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
09 Jun 2019, 20:13 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Jun 2019, 20:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
12 Jun 2019, 12:29 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply12 Jun 2019, 12:29
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Best regards,
WG
Warren G's updateReviewer Update
03 Jul 2019, 20:50I have now done so and was told they could not help me and gave me another number to call. This is beyond ridicolous!
WG
Warren G's update03 Jul 2019, 20:50
Reviewer Update
I have now done so and was told they could not help me and gave me another number to call. This is beyond ridicolous!