Impossible to cancel contract with vodacom

I had a contract with vodacom in the year 2016 and decided to lodge any early cancellation last year because i was unhappy with the network service in my area, that even upon countless phonecalls made to complain about this, nothing was done. It only got worse instead of better when vodacom did not even process my early cancellation despite a fax of the proof of payment and cancellation forms signed and filled in that had been sent to them.

Upon the arrangements made early in the year to pay the contract off, i made numerous visits to various vodacom stores to ensure that i did not owe them anything. However, i am still being billed for the contract and even received a call from vodacom collections again to make another arrangement. The assumption is that i did not email the cancellation forms and proof of payment to them for processing upon their request.

The lady i had spoken to was patient and kind and even referred me back to vodacom to solve this issue because i honestly cannot keep on paying for a contract I'm not even using anymore! The phone rang unanswered and i have been unable to rectify this issue i have been dealing with for over a year now.

This is unacceptable and i do not recommend vodacom to anyone.