WW
Warren W

1 reviews | Active since Apr 2010

01 Feb 2017, 22:07

Impossible to cancel contract, even though expired

<p>My contract expired months ago. Every time i try and phone to cancel vodacom has a high level of calls and i have to hold for hours. Who can stop working and do this? So you put down and try again another day. In the mean time you pay every month for a phone that is non existant. Travelled 300 km already to my closest branch to try and do it in the branch. Sorry, cant work. Has to be done by phone. Tomorrow is the 2nd of the month. I suppose i will now be told that i missed the 1st of the month, after trying again today without any joy. Can someone from vodacom help me get rid of this contract. I am putting a stop payment on it!!!!! cancelled or not.</p>

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Replies (2)
Vodacom
Vodacom's reply02 Feb 2017, 07:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

WW
Warren W's update02 Feb 2017, 21:40
Reviewer Update

No one contacted me today.