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FAZEL S

1 reviews | Active since Jan 2014

14 Jan 2023, 09:28

Impossible to cancel contract

Vodacom Vodacom Customer Care Vodacom Customer Care Hopefully someone from vodacom replies here... My data contract R199/month finished almost 2 years ago. Since then I've been getting regular debits of just over R500/month. No one notified me that my contract was up and I didn't even notice as this was just a backup contract for my business. I've been trying to get hold of a real person at vodacom for ages with no luck. When u call them 1 of the options is cancelations & upgrades which only accommodates upgrades NOT cancellations. I've emailed them too only to get an automated reply template but no real response from them. A once reliable company is in shambles. Can someone please help get these debit orders canceled as my contract was finished over a year ago. Surely it has to be ******* to debit in excess of the R199 I signed for, especially when the contract expired already? I want a refund or a suitable compromise! Cancelling a contact is the most difficult thing with vodacom, how unprofessional it is that u can't cancel at the store where u signed up. Pathetic vodacom, that's ********* too, shame on u guys :-( This is the number I need cancelled PLEASE ... +***

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Replies (1)
Vodacom
Vodacom's reply14 Jan 2023, 15:55
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team