AW
Ane W
1 reviews | Active since Jan 2019
30 May 2019, 15:58
Impossible to Cancel contract
I have been trying to cancel my vodacom contract for the last month. NO ONE at the call centre can assist me due to "the system do not allow me to generate a cancellation quotation" or "you will receive the cancellation quotation via email" and then I NEVER receive it. On the system it shows clearly that I have requested the cancellation but I never receive any quotations to cancel.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
30 May 2019, 16:20 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 May 2019, 16:20
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
AW
Ane W's updateReviewer Update
04 Jun 2019, 14:56Vodacom phones me back and advised me to call again to cancel today 04/06/2019. I phoned 3 times, again the same message "system do not want to generate a quotation for cancellation". I am fed up. Vodacom what should i do???
AW
Ane W's update04 Jun 2019, 14:56
Reviewer Update
Vodacom phones me back and advised me to call again to cancel today 04/06/2019. I phoned 3 times, again the same message "system do not want to generate a quotation for cancellation". I am fed up. Vodacom what should i do???
Vodacom's replyOfficial
05 Jun 2019, 09:52 Dear Ane
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Jun 2019, 09:52
Official
Dear Ane
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Best regards,