bE
bernhard E

1 reviews | Active since Feb 2010

17 Jan 2018, 13:29

Impossible to cancel contract

It’s impossible to cancel a contract with these people. Why a fixed term contract has to be cancelled on expiary is beyond me anyway. The purpose of a contract is to set out the terms of service including the time frame of delivery. It seems this little loop hole is used as an excuse to ****** just a little bit more.

0
Replies (2)
Vodacom
Vodacom's reply17 Jan 2018, 15:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply19 Jan 2018, 15:35
Official

Dear Bernard,

Please accept our apologies for the inconvenience caused.

Your query is being investigated.

Warm regards,

SS