1 reviews | Active since Aug 2010
IMPOSSIBLE TO CANCEL CONTRACT!!
<p>I cancelled my Vodacom Contract I ********** -3 on 11 January after following the instructions given to me by Vodacom, not to mention how long it took them to tell me how to get my contract cancelled and how many times I had to phone them as their call centre agents cant speak proper english and hang up the calls mid conversation. I sent cancellation request to ********** as instructed on 11 January. I have still been charged for two months after cancelling.</p> <p> </p> <p>01/02/2017 R367.49</p> <p>01/03/2017 R367.49</p> <p> </p> <p>Vodacom needs to credit my account and ensure I do not get billed again!!! This is extremely frustrating.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
