Impossible to cancel contract

<p>I have recently emigrated to Australia due to work. Before I left, I went into a Vodacom branch multiple times and spent many hours on hold with the call centre in order to cancel my contract early, and have my number ported to prepaid, so that I can still use it when I'm home on holiday, and when I move back home.</p> <p> </p> <p><br />After all the frustration, I was finally told that my contract had been cancelled, I paid the early cancellation fee and thought that all was done. Sadly, it was not, I have still been charged monthly since then.</p> <p> </p> <p><br />I have tried numerous times since then to follow up on why the cancellation never took place, it's hard to achieve with the time zone difference. I paid the total amount owing on for early cancellation on the 23rd of June, once I had noticed that I was still being charged, I tried to initiate a chat via the Vodacom website, which kept getting disconnected. I was then called on my South African number, which is on roaming, about the problem with the webchat. I told her the story and was told to email a copy of my ID, the cancellation form as well as a copy of the payment to ********** which I then did.</p> <p> </p> <p><br />I have not gotten any formal response from them, apart from an automated response saying that it's been received. I have now taken to flooding the email address daily with emails until this problem is sorted. As I have cancelled my contract, and paid the total amount owing in full, I am fairly certain that it breaches the Consumer Protection Act, and it leaves me with few options, either put a stop order on my debit order which will then escalate my account to the Vodacom legal department, or hope that my multitude of emails might do the trick.</p> <p> </p> <p><br />It's sad to see the day that Telkom provides better service than Vodacom, what a disappointed from a company that I have been loyal to since 1998.</p>