Impossible to cancel contract

I recently had a frustrating experience with Vodacom regarding my attempts to cancel my account, and I feel compelled to share my story. Since May 2024, I have been trying to cancel my Vodacom account. My communication has primarily taken place through emails and the Vodacom customer care WhatsApp service. Each time I spoke to a Vodacom agent, I was assured that there would be one final month's bill before my account would transition to prepaid status. However, contrary to these assurances, I continued to receive monthly bills under the same contract. Despite my persistent efforts to resolve this issue, Vodacom seems to have moved away from formal written communication. This shift has made it increasingly difficult for me to track my inquiries and the responses (or lack thereof) from their customer service team. The reliance on verbal communication through WhatsApp and phone calls has led to confusion and a lack of accountability in addressing my cancellation requests. I urge Vodacom to improve its customer service practices by reinstating formal written communication methods, which would enhance transparency and accountability. My experience has been disappointing, and I hope this review encourages Vodacom to better serve its customers in the future.