Impossible to Cancel Account

Item: Vodacom
Rating: 1
Author: Michael B

I have been trying to convert my Vodacom contract to a pay-as-you-go account for more than a month.

I have made numerous phone calls, I have requested call backs via their website, and I have paid a balance and emailed it to ********** and still NOTHING has been done, my Vodacom account is still billing me for the Smart L plan.

What can I do to get this processed?

Helpful (0)

Replies (3)

Vodacom's replyOfficial

07 Nov 2017, 12:33

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply07 Nov 2017, 12:33

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Michael B's updateReviewer Update

08 Nov 2017, 13:14

Phone now not working at all. Been on the phone to Vodacom call centre most of today. This is absolutely ridiculous, a simple transfer to prepaid has taken this long and then disables my phone completely!!!! This is my business phone! Ref for my query is 1- ********** ********** . Can nobody help me with this????

Michael B's update08 Nov 2017, 13:14

Reviewer Update

Vodacom's replyOfficial

14 Nov 2017, 10:34

Dear Micahael,

Thank you for your patience.

This query has been resolved.

Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian

Vodacom's reply14 Nov 2017, 10:34