DS
Danel S
1 reviews | Active since Feb 2011
17 Oct 2019, 12:02
Impossible to cancel a Vodacom contract
It is unclear why Vodacom can issue contracts in store but one must phone to cancel a contract. I have now attempted 5 times to cancel a contract via the phone number - you stay on the line for a minimum of 20 minutes and when you eventually get through, the line is cut off and you must start from scratch. Sure you are not treating customers fairly and should enable a platform for cancellation that actually works? I want these contracts cancelled immediately or I will escalate this to the ombud!
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Replies (3)
Vodacom's replyOfficial
17 Oct 2019, 14:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Oct 2019, 14:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
DS
Danel S's updateReviewer Update
25 Oct 2019, 10:57And a week later still no promised phone call from Vodacom. Typical experience! You leave me no choice but to report you to the ombud! This is how you keep on taking money because we simply cannot cancel a contract that is long expired - not as if I am trying to get out of a contractual period.
DS
Danel S's update25 Oct 2019, 10:57
Reviewer Update
And a week later still no promised phone call from Vodacom. Typical experience! You leave me no choice but to report you to the ombud! This is how you keep on taking money because we simply cannot cancel a contract that is long expired - not as if I am trying to get out of a contractual period.
Vodacom's replyOfficial
30 Oct 2019, 11:22Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the cancellation request has been loaded Regards Consumer Website Team
Vodacom's reply30 Oct 2019, 11:22
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the cancellation request has been loaded Regards Consumer Website Team