IM
Ian M
1 reviews | Active since Jan 2023
18 Mar 2024, 10:57
Impossible to cancel a service
Vodacom make it absolutely impossible to cancel a service
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
18 Mar 2024, 11:55Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply18 Mar 2024, 11:55
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
IM
Ian M's updateReviewer Update
20 Mar 2024, 08:59On the 18th you promised to phone me and now claim you cant get hold of me. Your SSM's get to me and it is impossible to cancel because your online system does not work, deliberately so. I want to cancel some numbers. If you dont get hols of me I will have to take legal steps to resolve this.
IM
Ian M's update20 Mar 2024, 08:59
Reviewer Update
On the 18th you promised to phone me and now claim you cant get hold of me. Your SSM's get to me and it is impossible to cancel because your online system does not work, deliberately so. I want to cancel some numbers. If you dont get hols of me I will have to take legal steps to resolve this.