Impossible to cancel a dysfunctional 4G data package - being stonewalled by Vodacom staff

<p> </p> <p>I have been trying for over 3 months to cancel a "4G/LTE" data service with Vodacom.</p> <p> </p> <p>The vodacom shop at Clearwater mall says I must phone Vodacom retentions, and Vodacom retentions says I must talk to the vodacom shop! I have personally been to the vodacom shop 9 (NINE!) times and had to waste time waiting in a queue every time - and it never gets resolved. I have phoned the vodacom shop and "retentions" uncountable times.</p> <p> </p> <p>I think the vodacom retentions number is just a front to make it as difficult as possible to cancel. They now say they can't find the sim number. Pathetic, who are they trying to kid???</p> <p> </p> <p>Even the vodacom shop staff eventually told me just to lodge a complaint on hellopeter. Unbelievable.</p> <p> </p> <p>THE PROBLEM<br /><br />1. Got a 20GB data package with router which CLEARLY states 4G/LTE - we specifically asked for this.</p> <p> </p> <p>2. Vodacom states the 4G service has been activated on the sim number (confirmed many many times).</p> <p> </p> <p>3. 4G has never worked at home either on vodacom's own router, or the high-end huawei router we purchased.</p> <p> </p> <p>4. Our cell phones work on 4G at home.</p> <p> </p> <p>5. The vodacom shop sent out a vodacom technician to test at our house. He acknowledged there was a problem on the vodacom side, since HIS OWN SIM WHICH HE PLUGGED INTO OUR AND VODACOM'S EQUIPMENT CONNECTED PERFECTLY ON 4G.</p> <p> </p> <p>6. We have used other sim's in our and vodacom's equipment, and it connects perfectly on 4G.</p> <p> </p> <p>7. The Vodacom shop even tried a sim swap - the SAME problem persists. It NEVER connects on 4G. We also activated 4G on the second sim, confirmed many many times.</p> <p> </p> <p>We have no choice but to cancel, since the work we do requires a high-speed and stable connection - 3G just does not cut it. </p> <p> </p> <p>Vodacom has failed to provide the service as advertised on their marketing material, the router packaging and as verbally communicated by the vodacom shop (that this will WORK).</p> <p> </p> <p>How on earth do we cancel this contract as per the CPA? How on earth do we get to TALK to someone at vodacom who can remedy this problem? </p>