IMPOSSIBLE TO CANCEL A CONTRACT WITH VODACOM

I phoned in July 2020 to cancel my mobile data contract. The consultant told me to phone again in September to cancel the contract.

After numerous attempts phoning, being cut off, etc I eventually got the contract cancelled - or so I was told.

On the 18th of November 2020 I phoned again when I realised that I am still being billed. I was then told that my contract was not cancelled. After investigation and confirmation that I did phone to cancel the contract, I was assured that I will be credited and that the contract was indeed now cancelled. I thus am very confused as to why I am still being billed for something I clearly cancelled NUMEROUS TIMES.

I've been a customer of Vodacom for almost 20 years and this is honestly the worst service I've ever received. I am extremely disappointed.

How many more hours should be wasted on the phone and money deducted from my account trying to get this sorted???