Impossible to cancel a contract with Vodacom

<p>From: Beth Pedersen (Louw) ********** <br /> Sent: 28 January 2017 12:33 PM<br /> To: ********** /> Subject: RE: Customer cell number ********** REFNO 003S~SCR4</p> <p> </p> <p>To whom it may concern</p> <p>Please may I have an answer on this?? Trying since December to get this account cancelled – are you going to refund my subscriptions for the months until this account is finally closed down?</p> <p> </p> <p> </p> <p>From: Beth Pedersen (Louw) ********** <br /> Sent: 17 January 2017 11:51 AM<br /> To: ********** /> Subject: RE: Customer cell number ********** </p> <p> </p> <p>Dear Reuben/Customer Service Agent</p> <p> </p> <p>See below </p> <p> </p> <p>From: ********** ********** <br /> Sent: 16 January 2017 09:33 PM<br /> To: ********** /> Subject: Ref:</p> <p> </p> <p>Dear Beth</p> <p> </p> <p>Thank you for your Facebook communication.</p> <p> </p> <p>Before we can cancel ********** 926, please answer the following questions and provide a contact number so that we can be in touch.</p> <p> </p> <p>Protection of your account against ***** is critical to us so before we continue, we need to verify that you have permission to request information on this account by asking you a few security questions.</p> <p>1. ID Number *********x (removed for posting to HelloPeter)</p> <p>2. Bank Name and Account Type (Not the Account Number). Capitec Bank Savings account</p> <p>3. Your address reflecting on your Vodacom statements (This is not your e-mail address). P.O.Box 808 Swellendam (BTW, this is out of date, but since my statements are sent electronically I have not bothered to update it)</p> <p> </p> <p>>>I am contactable in the USA on number +1 775 ********** – there is a 10 hour time difference – with Cape Town being AHEAD. I don’t know what your office hours are, but the best time to contact me is after 17h00 SA time (which is 07h00 local time).</p> <p> </p> <p>>>The other things I can add to verify that this is ‘me’ is that I bought this ‘****le’ at the Vodacom shop in Stillbay. And you will see that I have not used it in months.</p> <p> </p> <p>Once we receive this, we will be able to assist with your query.<br /> <br /> Regards,<br /> Reuben Cornelius<br /> <br /> Customer Care<br /> eService Team</p> <p> </p>