Impossible to cancel a contract that is ending! Help!

Good Morning

I've been battling very hard to get my contract cancelled that has ended. Can someone please assist me to get this done. I just want to set the contract for cancellation. It is now over the date of cancellation, which means you probably will charge me even.............or is that the strategy?

FYI this is how it went so far....

- Went to a Vodacom shop for help, was told I need to deal with customer service can't do it in store. - The accounts part of the app is always glitchy and rarely one can access the account information without it giving some error, however you can't cancel via the app anyway. - I tried the app though with Tobi which couldn't help with information cause I need to use the sim of the number in question. - Phoned the customer call centre, again ended up with Tobi no option to speak to a human. - So I told Tobi mid conversation in frustration that I want to speak to a human and surprisingly it went through to a human. - Went through verification with the human, one of the questions being what is your vodacom account number, so had to find a vodacom invoice during the conversation. Who will know what their vodacom account number is lol! - Human tried to help but said the number I am dialing from is not the sim number in question so she can't help to finalise this, I must phone from the number. (I have two accounts with vodacom, one being my phone the other a data device.) So I need to phone from the data device...ok then...let me find a phone to put the sim in... - Had to find my data device, dig up an old phone, switch the sim, find the pin. Then tried to phone *** , because I was instructed I have to call from the number to that exact number. - Did all that, called a couple of times, finally got to the last step where I could speak to a person, phone hangs up every time.... - Mailing this email address I found on the internet, let's see how this works out with this message - UPDATE: no reponse to the email. - Phoned again today, went through all the prompts to arrive at a line that is counting the minutes of the call, but silence.

Bottomline, customers try to be patient, and I am, but please see what one has to deal with to get something done that is supposed to be simple. Can't help to think that Vodacom makes it impossible to cancel to take your money.

Why do you have to manually cancel a contract that is ending anyway????

I am fed up with your voice prompts that go nowhere. Someone cancel my contract. Can a real person from a real email address please email me so I can 't get it done.