PB
Paul B
1 reviews | Active since Aug 2018
20 Sept 2021, 11:38
Impossible to Cancel a contract
It is impossible to get through to the Cancellation department. Calling 1958 says the number does not exist. Calling 135 gives you options. If you choose Cancel/Upgrade it cuts you off. For a telecoms company, they are useless!!
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Replies (2)
Vodacom's replyOfficial
20 Sept 2021, 14:19Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Sept 2021, 14:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
PB
Paul B's updateReviewer Update
08 Oct 2021, 09:22Still not resolved. Guess this is how Vodacom makes their money. Impossible to cancel a contract. I cannot get through to the 135 or 1958 number from overseas. They will not respond to my emails or contact me via email (which I have repeatedly said is the only way). I cannot cancel the debit order. Suppose the only solution now is the legal route.
PB
Paul B's update08 Oct 2021, 09:22
Reviewer Update
Still not resolved. Guess this is how Vodacom makes their money. Impossible to cancel a contract. I cannot get through to the 135 or 1958 number from overseas. They will not respond to my emails or contact me via email (which I have repeatedly said is the only way). I cannot cancel the debit order. Suppose the only solution now is the legal route.