Impossible to Cancel

Hi,

I've moved out of SA. I took my phone with me and enabled international roaming of prepaid. So as just in case I needed this when I land.

I now want to cancel my contract but I am unable too., I have done the below.

1. I've mailed various help / support address for the last 2 months. 2. I had one response saying they can't help me due to a technical issue. 3. I've downloaded the App - can't find a cancellation option. 4. I tried logging into the web portal - but again technical error.

I keep getting told phone from this number, it's free from a vodacom sim. But it's not! I'M NOT IN THE COUNTRY.

It's like they've made it impossible to cancel anything so they can get more money.

I've stopped my debit order from about 2 weeks after my first cancellation query to your support department which I feel is fair.