GK
Gregg K
1 reviews | Active since Feb 2011
13 Sept 2022, 18:21
Impossible online upgrade
I have done an upgrade on the 8th and immediately called back to amend the upgrade. I have made about 37 calls and had 20 odd calls back saying no one but the agent that helped can assist. It's now the 1eth and many calls layer I still can't amend the upgrade. How does one amend an upgrade if the agent NEVER CALLS BACK.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
14 Sept 2022, 08:56 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Sept 2022, 08:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
14 Sept 2022, 10:44Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query is in hand with our Facebook team. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query is in hand with our Facebook team. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Sept 2022, 10:44
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query is in hand with our Facebook team. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query is in hand with our Facebook team. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
GK
Gregg K's updateReviewer Update
15 Sept 2022, 12:23Yet till today no one has called back. *** / *** / ***
GK
Gregg K's update15 Sept 2022, 12:23
Reviewer Update
Yet till today no one has called back. *** / *** / ***
GK
Gregg K's updateReviewer Update
15 Sept 2022, 12:23Yet till today no one even dares try just pick up a phone to call and assist. just mails forever saying they will assist but no one does
GK
Gregg K's update15 Sept 2022, 12:23
Reviewer Update
Yet till today no one even dares try just pick up a phone to call and assist. just mails forever saying they will assist but no one does