Impossible decline of contract
<p>I am not impressed. I app**** online for a contract as I have always been a pre-paid subscriber. Received this message that my reference number is HTMWCE.</p> <p>I was contacted and the application done and I was declined a contract. Now I do not have any ITC issues. I earn a substantial salary and have recently acquired finance on a brand new rather pricey vehicle. I have an edgars and Game account and a credit card of which I have never missed payments and therefore I cannot fathom how I was declined. It cannot be affordability by any means. The consultant who assisted me advised she cannot see a reason for the decline and going into a vodashop will not assist me as they work on the same system. I demand to know what the reason is for the decline of contract as I am in good finances. I further received an sms stating "Your application for referral Number ********** 1 has been approved" - but to decline with no reason makes no sense and personally as a many year Vodacom client I am not happy. There is no reason for this decline in my opinion as people who earn substantially less than me have the exact option I attempted to acquire.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I need to submit that I AM STILL NOT IMPRESSED. I was recontacted on 14 July and Ntombi the advisor requested my bank statements, salary slip, proof of address and ID. This was emailed on the 14th. mailed again on the 18th requesting feedback and received no response. I called the call center on the 19th and Ntombi called me back and requested I resubmit my documents and rename each attachment with my reference number however the subject line of my email was my reference number. To date 22 July I am yet to receive feedback as to whether Vodacom will accept my request to give them money... I am of the opinion I have proven my ability to afford the contract I require however Vodacom is failing to provide feedback? When I am asking you to take my money does it take this long to assist? I am highly unhappy. As it is my fiance is due for upgrade and intends on receiving the same product however she is waiting to see how this service pans out as am I. I am certain another provider might be more willing to take my money however as I have been a vodacom subscriber for many many years the loyalty gets the better of me however this appears to be one sided.
I require feedback - reference ********** 1
I need to submit that I AM STILL NOT IMPRESSED. I was recontacted on 14 July and Ntombi the advisor requested my bank statements, salary slip, proof of address and ID. This was emailed on the 14th. mailed again on the 18th requesting feedback and received no response. I called the call center on the 19th and Ntombi called me back and requested I resubmit my documents and rename each attachment with my reference number however the subject line of my email was my reference number. To date 22 July I am yet to receive feedback as to whether Vodacom will accept my request to give them money... I am of the opinion I have proven my ability to afford the contract I require however Vodacom is failing to provide feedback? When I am asking you to take my money does it take this long to assist? I am highly unhappy. As it is my fiance is due for upgrade and intends on receiving the same product however she is waiting to see how this service pans out as am I. I am certain another provider might be more willing to take my money however as I have been a vodacom subscriber for many many years the loyalty gets the better of me however this appears to be one sided.
I require feedback - reference ********** 1