NZ
Natasha Z

1 reviews | Active since Mar 2012

16 Feb 2017, 19:40

IMPOSSIBLE DATA USAGE

<p>Last week I loaded 2 gig it was gone in 2 days of very little usage. Then I received 2 gig...I barely use the wifi during the day just for whatsapp very little fb and instagram. Maybe 2 hours on and of fb and instagram in the evenings, the 2 gig was finished today at 12. Which doesnt make sense at all. I normally use 3 gig for 15 days with constant use no i barely use it and its draining at the speed of light. I uploaded a gig after 4. Was on whatsapp scrolled through fb twice...no videos. MY DATA IS GONE!!!! THAT IS IMPOSSIBLE AND BULL****. WHAT THE HELL IS GOING ON WITH VODACOMS DATA USAGE. i dont update. I dont go on you tube ir watch any videos. Not even ****. I want my data returned. J cant keep feeding vodacom money for *****ing data. This has to stop. </p>

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Replies (2)
Vodacom
Vodacom's reply17 Feb 2017, 07:18
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply19 Feb 2017, 08:59
Official

Dear Client

I attempted to call you, however there was no answer. I left you a voice message and will respond to you via email.

Kind regards

Vodacom Consumer Website Team

Best regards,