Impossible Contract Cancellation

I’ve just spoken to your Retentions Department (Nellie), who once again advised me to contact Collections (Billing - Nonhlanhla). I’m now going in circles between departments, and this issue remains unresolved. My son, Pieter Hendrik Swart, moved to the UK at the end of April. Around that time, his Vodacom contract reached its end. As he was unable to make international calls to Vodacom, he asked me to assist with the cancellation. Following instructions from Retentions, my son sent an email authorizing me to act on his behalf. Despite this, the contract was not cancelled, and Vodacom continued to debit his account. When I contacted Collections, I was told to send copies of both our IDs and a signed letter from my son, which I did. Since then, I’ve repeatedly been passed back and forth between Collections and Retentions. Collections now claim they never received my emails and have asked me to resend them. This level of service is unacceptable. Please cancel the contract immediately, credit all charges app**** after the cancellation request, and confirm once completed. I have been told that someone will call me, but I have heard this a few times during my dealings with Vodacom before.

PLEASE NOTE MY SON CAN ONLY RECEIVE CALLS ON HIS UK NUMBER +***26