JH
Jarryd H
1 reviews | Active since Apr 2013
21 May 2019, 17:27
Impossible cancelation of an account
Been trying to cancel my vodacom contract for a week now, paid the early settlement and sent the cancelation letter ( which returns as inbox is full) called in numerous time with no help, just to be told today to go into a store as I cannot be helped over the phone. Next step is to contact the consumer protection.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
21 May 2019, 18:18Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team
Vodacom's reply21 May 2019, 18:18
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team
JH
Jarryd H's updateReviewer Update
24 May 2019, 13:44Still had no joy canceling the contract. Can someone from Vodacom fix this??
JH
Jarryd H's update24 May 2019, 13:44
Reviewer Update
Still had no joy canceling the contract. Can someone from Vodacom fix this??
Vodacom's replyOfficial
21 Jun 2019, 19:55Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
RegardsVodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
RegardsVodacom Consumer Website Team
Vodacom's reply21 Jun 2019, 19:55
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
RegardsVodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
RegardsVodacom Consumer Website Team