Impossable to obtain an Itemised Bill
<p>Following four telephonic conversations with Vodacom's customer care centre on number 082111 I have still not received a copy of my itemised bill for January 2016. The Vodacom assistants inform you that are sending the bill but cannot do so as it must be done from the "back end". They do not send all the required information and send the incorrect itemised bill month. It is imposable to work with such incompetence. </p>
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Vodacom's replyOfficial
17 May 2016, 07:11Thank you for the posting. The matter will be escalated and a consultant will be in contact to assist with resolution. Kind regards, Vodacom Consumer Website Team
Vodacom's reply17 May 2016, 07:11
Official
Thank you for the posting. The matter will be escalated and a consultant will be in contact to assist with resolution. Kind regards, Vodacom Consumer Website Team
's updateReviewer Update
26 May 2016, 06:40Another week has passed and I still do not have a copy of the itemised bill. How on earth is this possible ? What would happen if I stopped the debit order payment and waited two weeks to pay Vodacom ? Perhaps I should request the information by way of the access to information act ?
's update26 May 2016, 06:40
Reviewer Update
Another week has passed and I still do not have a copy of the itemised bill. How on earth is this possible ? What would happen if I stopped the debit order payment and waited two weeks to pay Vodacom ? Perhaps I should request the information by way of the access to information act ?