Impersonal Service

<p>The past month and a half I have had problems regarding my account at Vodacom. unfortunately Vodacom only offers access to their accounts department via their call centre where upon everytime I would have to repeat my details and re-explain my issue. My problem was that their department double charged my account. Two weeks before the payment date I contacted them to rectify the error. I had to contact their department numerous times where upon when i received help, 4 days before payment was fue, I was informed that I was too late and the amount refected on the invoice would be subtracted from my bank account. I then told Vodacom that I would reverse the debit order (which I did) untill they have fixed there mistake and created a new invoice. Upon this, due to the payment not going off on the first, I was additionally charged a R100 fee. To date I have still not received a updated invoice, however, the mistake was rectified and they forced me to pay, otherwise risking the discontinuation of their services. Today I have received again an incorrect statement, and the only way to fix this is again to phone their contact centre and repeat the tireless process of explaining myself and identifying myself. Vodacom offers no personal service to check your account and to assist in fixing THEIR erros.</p>