Immoral company with pathetic customer service

If I could give a zero star-rating, I would. I have been a customer of Vodacom’s for many years. Every time I have an enquiry and have to contact the call centre, I am directed to about 5 other people and am left on the phone for 3 hours to solve one simple thing, because each consultant has their own set of rules which do not correspond with that of the next consultant.

The last straw is that I have cancelled my contract, have received written confirmation, yet Vodacom continues to debit my account. And so it looks as though another 3-hour call to implement this simple thing may be what is in store.

I wish Vodacom would implement some proper working structures for their employees and stop *****ing from their clients. I want to also have my contract cancelled asap and to never have to deal with Vodacom ever again!