AO
Abie O

1 reviews | Active since Jul 2020

15 Jun 2022, 18:24

Immediately

Also a service provider that add additional costs which was never communicated during the contract or upgrade. Vodafone, allow people to hire numbers from them, without a screening process. This is why so many ****s get your contact details. Who else. I have changed my number, email and still ******** contact me. No, POPI ACT (PROTECTION OF PERSONAL INFORMATION ACT). POOR SIGNAL, WE HAVE TO PAY. I AM STILL WAITING FOR A TECHNICIAN TO CONTACT ME I CANNOT EXPECT THAT THE OPERATOR SHOULD HAVE THE AWNSER. ESPECIALLY WHEN SHE INFORM YOU THE TECHNICIAN CLAIM THAT A PROBLEM WAS IDENTIFIED WITH THE TOWER. SHE CLAIM THAT HE WILL CONTACT ME. HE NEVER DUD THE FIRST TIME I HEARD OF THE TOWER, MAY 2020. IT IS STILL NIT FIXED. PLEASE, I HAVE TRAINED ARTISANS, GO AND ASK YOUR MONEY BACK

0
Replies (2)
Vodacom
Vodacom's reply16 Jun 2022, 08:17
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply17 Jun 2022, 20:55
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. We have rep**** to you via email address: *** and requested some information that will assist our network administrators to accurately analyze and provide a solution to your problem. Kindly respond back to our mail with the information we can further escalate the matter. 
 
 Apologies for any inconvenience this may have caused.  Regards Consumer Website Team 

Best regards,