IMMEDIATE ACTION REQUIRED – Unresolved Fibre Issue (Ticket SR***)

Hello Peter,

I am extremely frustrated that my call logged on Saturday regarding my fibre connection has still not been resolved. This delay is unacceptable and is preventing me from working from home. I have had to make alternative arrangements daily, which is inconvenient and costly.

I demand that a technician be dispatched immediately to replace my router and restore service without any further delay. Please advise if there will be reimbur*****t for the losses caused by this prolonged outage.

Ticket Number: SR***

Immediate action is required, or I will escalate this matter further.

Kind regards, Itumeleng